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Shipping and Returns Policy

We offer Free Shipping on all orders up to $50,000 and insured shipping of $250 over $50,000.

Orders placed

Between 9:30 am – 4:30 pm on Monday – Friday will be processed same day.
Orders placed outside of these hours, Saturdays, Sundays and Public Holidays will be processed the following business day.
Please contact us for more information on your order.
Please Note: We use Australia Post Express Platinum postal service for our shipments within Australia, which provides the buyer with a tracking number.
Fed-Ex is also used for all other international destinations.
We do not ship to post boxes. We only ship to your home or work address where there is a person available to collect and sign for your order. If no one is available, Australia Post will leave a Collect Card and you will be directed to your nearest Post Office to collect your shipment. 

Australian Diamond Brokers recommends the examination of your package before signing or receiving goods that look to be tampered or damaged.

RETURNS, REFUNDS & EXCHANGE POLICY

Lifetime Guarantee against manufacturing faults: We stand by the quality and craftsmanship of our jewellery. All our jewellery is manufactured with the highest quality materials, using the latest in innovative technology and created by highly skilled designers and jewellers. All our jewellery is thoroughly inspected before it is shipped, therefore we are pleased to offer our customers a Lifetime guarantee against manufacturing faults on all Australian Diamond Brokers manufactured items. This ensures peace of mind for our customers. If for any reason you find a manufacturing fault with your jewellery item, please bring it in to our store or ship it to us to be assessed by our jewellers. Repairs for manufacturing faults are free of charge to the customer. If it is found that any damage is the result of general wear and tear (this includes damage such as dents on claws and band, scratches), the customer will be charged a repair fee. Customers will always be notified of the assessment outcome before a repair is undertaken.

Please Note: This guarantee does not cover general wear and tear or physical damage to the item, loss of stones or theft. We recommend you take out insurance for your jewellery items. Please see section Jewellery and Diamond Care and Insurance for more information.
Australian Diamond Brokers will not be held accountable for any items repaired or altered by another jeweller other than Australian Diamond Brokers or its agent(s). Any repairs or alterations made without the agreement of Australian Diamond Brokers will void any return/refund or exchange as well as void the Lifetime Guarantee.

Returns

You are entitled to a refund in accordance with the Fair Trading Laws of NSW. Within these laws we can also offer refunds at our discretion.
Please Note: Requests for refund or exchange will be managed by our quality control department. They will assess the condition of the returned item and only unworn items in their original condition will be accepted.

No refund or exchange on any items that show and general wear and tear, damage or have been engraved, resized or modified.
The return process takes up to 5 business days to process. You will be notified of the outcome once your return has been assessed.
Shipping costs and insurance associated with the return or exchange of items are non-refundable and are the shipper’s responsibility.
Refunds for returned items will be issued in the same form they were originally paid.
No refund or exchange on custom made goods, this includes products that have been engraved, resized or modified from their original design in any way.
Cancellations on custom made items and overseas orders (including loose diamonds) will incur a cancellation fee of our justified costs of the total purchase price.

Please Note: You must contact us before returning an item for refund, exchange or repair. You will then be given the necessary instructions on how to proceed with the return.
Any refund will cover the price of the item, excluding shipping/handling and insurance costs.
Returns that do not comply with the Returns Policy will not be accepted.
Loss, damage or theft of return shipments is the sole responsibility of customer.